The client support that you'll get from your web hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with an existing account. Prompt and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a real web hosting provider and not from a reseller. When you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it's quite possible that you will wait for a couple of days to have a reply to your question, which means that your web sites may stay offline for quite a while. Alternatively, a provider which offers various options for communication and has a tech support team that is available all the time can assist you right away and help you reduce or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

All our Linux web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our solutions before you make an order or you are an existing client and you have any question or some difficulty, you can contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex issues or any matters which need additional time to investigate and resolve. Unlike a number of other web hosting suppliers, our trouble tickets come with a guaranteed max reply time of just one hour, which means that no matter what your issue is, it will be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we provide include 24/7 customer and tech support, therefore whatever the issue you have, you are able to contact us and we will give you a hand without delay. Our guaranteed response time for any email message or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the response time rarely is more than twenty minutes. We also have telephone support with a couple of local numbers worldwide and a live chat, so you are able to contact us and receive more details about our solutions even if you don't have an account yet. We can help you with any kind of question or an issue you may have - payment methods, plan features, e-mail setup, hosting account settings, etc. If you employ our services, you won't ever encounter a situation where you should wait for a couple of days to get an issue resolved like you will need to do with a lot of other suppliers.