A One–Hour Support Ticket Response Guarantee
We offer a 60 min response warranty for any ticket or email that you submit to our help desk team. We will swiftly answer all common inquiries and forward right away the matter to our server administrators if additional assistance is required. If you order our Administration Services package, we’ll perform any of the included server administration services at a time that has been agreed upon preliminary.
An Excellent Client Care Service
Should you require help working with our Web Hosting Control Panel or with any of the applications that we have installed on the dedicated server on your behalf, you can get in touch with the help desk support team anytime through the ticketing system. Besides, in case you need help managing your dedicated web hosting server, you can make use of our Administration Services package, that includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, data backup hard disk drive space, etcetera.
An Intuitive Help Section
Each Linux dedicated hosting server is equipped with our free–of–charge Web Hosting Control Panel, which sports a detailed knowledge base and a set of instructional video tutorials. Whenever you need assistance while working with the Web Hosting Control Panel, just press the Videos or Help buttons located in the upper right corner.