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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each and every page. A context menu will show up. It comprises comprehensive info about all the actions that you can carry out on that particular page. Each context menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast library of instructional video clips explaining how to work with our hosting Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, have a peek at our comprehensive FAQ section, which contains questions asked by real individuals and offers real solutions. We frequently update our FAQ section with new articles so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, we have a great team of customer service technicians available 24x7 and ready to assist you with any problem. Each support ticket you open will be answered within 1 hour (the average trouble ticket response time is only 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 61700

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com